Unused and unopened items can be returned for a full refund within 30 days of delivery of the order and we will provide return shipping labels on retail orders. Wholesale orders (bulk pricing used) will be on a case per case whether we provide return shipping. After 30 days, we will accept unopened and unused product for up to 90 days, provided that you pay your own return shipping. You can purchase highly discounted return shipping labels from us if needed. The item must be in the original manufacturers packaging. Please include your order number on the outside of the package. Please allow at least 10 business days for your return to be processed.
We'll also pay the return shipping costs if a retail order or the return is a result of our error (you received an incorrect or defective item, etc.).
In the event you don't like the mat or single retail product upon receipt, you can exchange an open item for another mat within 7 days and we will pay the return shipping. No one does that. We may pay return shipping on wholesale orders (new, unopened) returned within 30 days, but it is on a case per case basis. After 30 days, new and unopened items can be returned up to 90 days for a full refund, but we will not pay return shipping fees.
CONTACT US AT firstname.lastname@example.org for return shipping authorization and return shipping labels.